Please help us to help you - the easiest and fastest way to ask for any kind of help is with askmyGP.
- It's available Monday-Friday- we respond in working hours, 8am to 6pm Monday to Friday
- AskMyGP is an on-the-day service, please send in a request on the day you wish to be seen/contacted by a clinician
- All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
- You can choose a particular named GP if you wish (so long as they are working that day). To see when your GP is working, click on the above link and choose ‘When is your GP working’
- You may prefer a telephone or email response
- You can login now, without any paperwork
If you or someone you have been in contact with are showing flu-like respiratory symptoms (including loss of or change in taste or smell) please do not attend the surgery, but either use AskMyGP or telephone to contact us. The following link has more information https://www.nhs.uk/conditions/coronavirus-covid-19/
Please note - From 8th January we have locked both sites due to the national lockdown. If you are invited to the surgery for an appointment please make your presence known by knocking on the window at Cedars or ringing the bell at Worle and someone will let you inside the building. We are still offering face to face appointments for those who need them, but are trying to minimise the footfall through both surgeries.
Most administrative issues can be resolved over the telephone or using AskMyGP.
Please put samples for testing through the letterbox. Please ensure these are fully labelled with name and sate of birth.
National letters are now being sent inviting over 40s and the clinically extremely vulnerable to book a vaccine appointment via the NHS website or by ringing 119. The letter enables you to book an appointment at the local mass vaccination centre (Ashton Gate) or pharmacy.
You do not need to do this if you would prefer to be vaccinated by your practice. We can assure you that we have your details so you don't need to contact us if you haven’t heard from us yet - we will contact you very soon.
Please only book your appointment at one location.
We are currently working with our Pier Health colleagues to provide a vaccination service for our patients across Weston, Worle and the surrounding villages. Please see this link for further information and when to expect your vaccination.
How things have changed
Please click here to see the changes the NHS has made to ensure it is safe for people to visit our services.
The clinical team will continue to deal with as much as possible via AskMyGP and telephone to avoid patients unnecessarily attending the surgery. The reduced footfall in the surgery will help to minimise the risk of spread while continuing to ensure people get the care and advice they need. This is for your safety as well as ours.
When attending the surgery for an appointment you will need to wear a face mask/covering, you may be refused entry and your appointment if you are not. This is to safeguard other patients and staff during your visit.
Please note we are unable to supply exemption letters for the government’s rules around wearing face coverings. Please access the following for more information https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings
Stop the Spread Notice
One Way System
One Way Notice
Please do not attend the surgery unnecessarily, please use AskMyGP to contact us or if you do not have access to the internet, the telephone.
We thank you for your understanding during these unprecedented times.
If you have had Coronavirus and are interested in donating plasma please click here for more information.
Welcome to The Cedars Surgery
We serve patients from 2 premises, The Cedars Surgery at 87 New Bristol Road and Worle Health Centre at 125 High Street. There is a large carpark situated behind Worle Health Centre, free for 2 hours and a small patient car park at the rear of The Cedars Surgery.
We encourage patients to see the same doctor for continuity but patients are able to choose to be seen at either of these practices.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you'll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
The getUBetter app is provided free of charge by BNSSG CCG for patients registered at The Cedars Surgery. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you get better from a range of new or recurrent musculoskeletal conditions:
- Lower back pain
- Back and leg pain
- Neck Pain
- Shoulder Pain
- Ankle Pain
- Knee Pain
- Soft Tissue Lower Limb
You will be referred to the App by one of our GPs or Physio, or you can self-register by clicking on this link or on the picture above.
Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started.
You can download the getUBetter App to your Smartphone for easiest access or use the Webapp.
If you develop another condition register again with the same email address, select our new condition and it will be added to your account.
The app will also connect you to your local; treatment, healthcare providers or support services if needed like Physiotherapy.
YOUR PATIENT DATA MATTERS TO US!!!
Following on from recent news and social media speculation about NHS Digital and data sharing as a number of posts are circulating on social media about the national data opt-out, containing incorrect information. We thought it may be helpful to provide some key information and links to help you with your decision making and if you might be now thinking of opting out of sharing any of your data as it’s your choice.
Understanding the national data opt-out - NHS Digital
Although, sometimes information about your health and care does helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments, you still have the option to decline sharing data that goes beyond the provision of your direct care.
✅ Have a look at our Privacy Notice which explains what we do with your data and who we share it with
✅ There is also a great webpage from NHS Digital with FAQs and mythbusting. https://digital.nhs.uk/…/nat…/mythbusting-social-media-posts
We do not
- We do not sell health and care data
- We do not share data with marketing and insurance companies
Please see the ICO webpage for more information about your rights Your data matters | ICO
If you require any further information then please do not hesitate to contact our Data Protection Officer Kelly@almc.co.uk
Get Well, Keep Well
Of course we're not just here for when you are unwell. Our team of healthcare professionals offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription and appointment booking. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us to continue to enhance the way we look after you.
We have an active Patient Participation Group which provides feedback and advice to the practice in order to ensure we provide the best possible services to our patients. We really would welcome more patients onto the group to ensure a cross section of patient needs. If you would be willing to be a member for a year or longer if you wish, please contact the practice and complete a form or ask to speak to Livi Tratt, Deputy Practice Manager. Your commitment would be four meetings per annum and an odd one or two additional meetings if the need arises.
If You Are Unable To Keep Your Appointment for any reason
Please inform us as soon as possible in order for us to give the slot to someone else. We have an option on the telephone system to Press 1 and leave a voice mail message to cancel your appointment. Please follow the instructions as we will be unable to action any other message apart from cancelling appointments. This option is available 24/7 and will be picked up Monday - Friday between the hours of 8:00 and 18:30. You can also text CANCEL when you are sent a text message reminder of your appointment. If you have not agreed to the text messaging service please consider and let the practice know you would like to receive texts.
Latest CQC Report and Rating
Please click on this link https://www.cqc.org.uk/sites/default/files/posters/20200420_1-496467785_summary_ratings_poster_A4.pdf
Please click on this link
Freedom of Information - Publication Scheme 2018
(Site updated 10/06/2021)