New Telephone System
The Cedars Surgery has a new telephone system which will record all incoming and outgoing calls. This will help with staff training and to monitor how our staff are handling your calls. We have also changed to one contact telephone number 01934 515878. The one telephone number ensures our reception staff can answer your call on either site and therefore improve our call handling times.
EU Exit Information for Patients
Please visit EU Exit Information for Patients for more information on getting your medicines after Brexit.
Flu Vaccine Appointments
We are now taking bookings for your flu vaccine if you are eligible. Please contact the surgery for an appointment.
We have listened to our patients and understand the majority of patients would find it convenient to drop off requests and pick up prescriptions on one site. Logistically it would be easier for most to use Worle Medical Practice (convenient bus route and parking available at the rear of the surgery). With this in mind, from the 1st April 2019, we will be doing all prescriptions at Worle Medical Practice. Therefore could you please drop off your request and pick up your prescriptions only from Worle Medical Practice. Alternatively you can still use your pharmacy if they offer this service. You may find it more convenient for your prescriptions to be sent to the pharmacy via the electronic prescription service. If this is the case, please ensure you advise us of your nominated pharmacy.
Cedars Surgery is pleased to announce our excellent new faster and easier access to our services, called AskMyGP. You can register through this website on the home page link.
When you are feeling ill or anxious the worry of trying to get through to your GP surgery can be the last straw! Our new service AskMyGP, now means that you can request help from your practice when, where and how it suits you.
Enjoy feeling more in control as you ask for help securely from your smartphone, tablet or computer. Bookmark the link in your browser so you don’t forget.
Please remember however, we are still here to help via a phone call if you have an urgent problem or you are not connected to the internet.
This service is in addition to our other Online Services.
Our practice is currently in dialogue with other practices in this area about how we might work together in the future, under the name of Pier Health Partnership Ltd. This is at a very early stage of development and we have not yet progressed to any formal agreement. We will announce our progress as appropriate in due course.
General Data Protection Regulations (GDPR)
Cedars Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice.
Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format. Please click on the link below in Further Information - Practice Privacy Notice for further details.
Patient Participation Group – join up now
Your views and concerns can be heard through Patient Voice, which is the voice of your PPG (Patient Practice Group). The PPG has just been reformed by six patients of the practice and three practice staff. Its aim is to give all the patients a voice in the practice. Your committee consists of the Chair Neil Turner, Secretary (to be appointed), and representing the practice is lead doctor Dr Mike Pimm, Practice Manager Carol Jones and Livi Tratt Deputy Practice Manager.
We really would welcome some more patients onto the committee to ensure a cross section of patient needs. If you would be willing to be a member for a year or longer if you wish, please contact the practice and complete a form or ask to speak to Livi Pimm. Your commitment would be four committee meetings per annum and an odd one or two should the need arise.
Alternatively, the committee would welcome patients that would like to be involved in other PPG activities such as manning the PPG desk once a week or help in fund raising for such things as a community defibrillator.
The PPG desk is going to be in the waiting room. It will present various literature from how to stop smoking to when flu inoculation will start. At least once a week it will be manned by a PPG member who will assist in sourcing health information, when events are happening, dates of flu inoculations etc. We would very much welcome your concerns to the PPG desk practice representative.
Your committee and I look forward to representing you in the foreseeable future. Please make sure your concerns are made known, and those that can, please get involved in order to make a vibrant practice where patient needs are at the forefront.
Thank you for reading this short introduction to the PPG.
Are you a Carer?
Let us know and get advice and support for carers. Take a look at the section called 'Information for Carers' in the 'Further Information' section at the bottom of the screen for details
Please continue to send us your views and opinions which help us to enhance the service we offer.
Electronic Prescription Service
Click here for more information https://digital.nhs.uk/services/electronic-prescription-service
Minor injuries Unit open at Clevedon Hospital!
The MIU is a nurse led service based at Clevedon Community Hospital for treatment of minor injuries. Please click here for further information https://www.nscphealth.co.uk/services/minor-injuries-unit